Frequently Asked Questions

How do I purchase a piece?

Simply click Add to Cart on any available artwork and proceed through checkout. If you’d rather talk through a piece before purchasing, we’re always happy to help. You can reach us at Hello@SugartownArt.com.

What if I’m not sure a piece will work in my space?

That’s what we’re here for! Send us a photo of your room, along with any questions you have, and we’ll be happy to help you think through scale, color, placement, and pairings. We love this part.

Can I see additional photos or videos?

Absolutely. We’re happy to send additional images or video of any available piece. Just ask!

Do you offer framing?

Many of our pieces are already beautifully framed, while others are sold unframed or in their original frames. If a piece needs framing, we’re happy to offer guidance and recommendations.

Do you work with interior designers and trade professionals?

Yes! We love working with designers and trade professionals to source artwork for their clients and projects. 

Can I place a hold on a piece?

Because our artwork is one-of-a-kind, we generally do not place pieces on hold. If you’re seriously considering something, please reach out and we’ll let you know what options may be available.

Do you ship?

Yes! We carefully pack and ship artwork throughout the United States. 

For larger or more delicate works, we may arrange specialized shipping and will contact you with the details.

How is artwork packaged?

We take great care with every shipment. Artwork is professionally packed using materials appropriate for the size and fragility of the piece. Larger or particularly delicate works may require specialized crating or freight shipping.

Do you buy or accept artwork on consignment?

We are always interested in hearing from artists and collectors with artwork they think might be a fit for Sugartown. Please contact us with information and photographs of the work. While we’re unable to accept every submission, we’re grateful you thought of us.

Can I visit the gallery in person?

Of course! Our gallery is located in beautiful downtown Malvern, Pennsylvania. Our address is 325 E King Street, Malvern, PA 19355. There is abundant street parking, as well as several public parking lots on King Street. We’d love to have you stop in, browse the collection, and see the artwork in person.

Do you offer gift cards?

Yes! They can be purchased here. Sugartown gift cards are a wonderful option for the art lover who has very good taste and perhaps a very specific taste.

Are you accepting submissions from artists?

We’re always excited to discover new artists. If you’re interested in being considered for representation at Sugartown Art, we’d love to hear from you. Please send an email to Hello@SugartownArt.com with a link to your website or Instagram, a brief introduction, a selection of your work, and current pricing. We’ll take a look and be in touch if we feel your work could be a good fit for the gallery.

Do you offer returns or exchanges?

All sales are final. Because our collection consists primarily of original, one-of-a-kind works of art, we are unable to accept returns or exchanges once a purchase has been completed.

We want you to feel confident in your purchase, so please reach out with any questions before buying. We’re happy to provide additional photographs, videos, measurements, or our thoughts on how a piece might work in your space.

What if my artwork arrives damaged?

Please contact us within 48 hours of delivery and send photographs of the artwork, shipping box, and packaging materials. We’ll work with you to determine the best resolution.

I have another question. Who can I ask?

We’re real people behind the website and always happy to help. Get in touch and we’ll get back to you as soon as we can.